Fair Processing Notice
(Article 13, General Data Protection Regulation)
Clermont Club (UK) Limited has an obligation under the General Data Protection Regulation from Friday, May 25th, 2018 to protect your personal data. If you need to contact anyone at Clermont Club to discuss this, please contact info@clermontclub.com or write to:
Clermont Club
44 Berkeley Square
London
W1J 5AR
Clermont Club is regulated and licensed by the UK gambling commission and holds an Operating Licence. Clermont Club is also a registered Data Controller with the Information Commissioner’s Office, registration no.A8467987. As a customer of Clermont Club, we collect: Name, address, date of birth, sex, nationality, photographic ID (Government-issued), employment details, wealth details, any adverse history (open source), bank account and debit card details, visits, transactions, buy-ins and results because processing this data is necessary for compliance with legal obligations under the Money Laundering Regulations (2017) and the Gambling Act (2005).
We also collect information regarding gambling-related problems as a duty of care we hold with you, as obliged by the Gambling Act (2005) and as a condition of Clermont Club maintaining a licence for gambling, something we are obliged to maintain to operate the casino within UK legislation.
For us to protect your interests regarding your personal data, we need to tell you that we share your data with the following organisations and service providers who assist us with meeting our legal obligations:
Intelligent Gaming and NEON – used to create and maintain membership and playing profiles:
0870 626 4211 / www.intelligentgaming.co.uk / Intelligent Gaming Solutions, 9 Broadgate, Chadderton, Oldham OL9 9XA.C6 – used for completing politically exposed person checks as well as wealth and adverse media checks:
0203 741 1200 / 10 Queen St Pl, London EC4R 1BE.Lexus Nexis – used for completing politically exposed person checks as well as wealth and adverse media checks:
www.lexisnexis.co.ukLloyds TSB bank – used for any bank payments to and from the customer’s bank accounts:
Lloyds Bank Plc. registered office, 25 Gresham Street, London EC2V 7HN.Lloyds Cardnet – debit card machine which allows customers to withdraw funds from their account:
0808 274 3634 / www.lloydsbankcardnet.comSENSE – Self-Enrolment National Self-Exclusion Scheme used by all casinos in the UK to help prevent access to casinos for customers who have self-excluded because of gambling-related problems: www.nationalcasinoforum.co.uk/sense-2
Your personal data will be stored by us for a period for five years after we no longer provide you with casino access or membership. We are required to do this by the Money Laundering Regulations (2017). Once this period has passed, we will delete your data electronically or via a shredding and confidential disposal process for paper copies.
If we have made any errors with your data, you have the right to have the data corrected. As we are a busy casino, we will need you to prove to us that you are the person who is requesting a change to personal data.
If you believe that we have failed to provide you with the necessary protections for your personal data, you may contact your Supervisory Authority for data protection; in the case of the UK, this is the Information Commissioner’s Office (ICO), available on www.ico.org.uk or via telephone on 0303 123 1113. The ICO will be able to answer any questions you may need guidance on about processing your personal data and we would welcome you contacting them for an independent opinion.
Please enjoy your time with the Clermont Club. We are doing everything we can to protect your personal data.
We would like to contact you to provide you with information relating to the Clermont Club's promotions, events or any other special occasion.
By signing up to join our mailing list, you agree to receive offers, promotions and other commercial messages from Clermont Club. You are able to unsubscribe or update your preferences at anytime
Rest assured; if you consent to receive information from the Clermont Club you can remove your consent at any time and we will respect your wishes, you will not receive further information after you tell us to stop. If you have given us consent to contact you either by text, on the consent form or on the membership application form you can contact us in writing or in person at:
Clermont Club
44 Berkeley Square
London
W1J 5AR
or email us at: info@clermontclub.com
GDPR
We are committed to protecting your personal data; we will do this by using locked filing cabinets accessible only by management, we will use encrypted emails and we will limit and encrypt access to the customer software databases. In addition, we also use up-to-date computer systems and update our anti-virus software regularly, as dictated by the software manufacturer.
GDPR gives you the right to access information held about you, under the ‘Right of Access’, Article 15, subject to certain statutory exceptions and limitations.
In compliance with the GDPR, we will provide the information requested to which you are entitled promptly and no later than one month of the receipt of the request.
CCTV is used throughout the casino premises and surrounding area for maintaining the security of the premises and for preventing and investigating crime, cheating and regulatory breaches. It may also be used to monitor staff when carrying out work duties.
The Personal Information collected and processed about you may, therefore, include visual images, personal appearance and behaviour. You may at any time request a copy of your Personal Information held by Clermont Club in accordance with subject access rules in the General Data Protection Regulations (GDPR).
Cookie Policy
This website uses ‘cookies’ to improve your experience. We’ll assume you’re ok with this, but you can find out more and opt-out here if you wish.